Half-Day Staff Programs
A new area of focus has been taking the message directly to the hourly staff. These
60-90 minute sessions provide an excellent seed for subsequent discussions on the job. Staff programs are typically
followed by a brief session for the company's managers and supervisors. The purpose of the management briefing is
to provide a specific outline of how topics and methods that will help them open and maintain a dialogue on the
program ideas in follow-up staff meetings.
What Every Service Pro Should Know About People
The Server as an Independent Business Person
What Every Kitchen Pro Should Know About People
What Every Service Pro Should Know About People
Foodservice is a "people business" and those with the best understanding of people will come out ahead every
time. The Restaurant Doctor offers valuable insights that can help your service staff have more fun on the job, be
more confident and relaxed when dealing with the public and be more effective at generating income for both the
restaurant and themselves! In this no-nonsense presentation they will start to understand:
Why guests will have a good time ... and why they won't!
50 innocent mistakes that may be costing them money on every shift
The personal quality that causes guests to feel well-served and leave a more generous tip
How to increase effectiveness and stay out of "the weeds"
A simple way to reduce the stress in their professional (and personal) lives
How much a disgruntled party really costs them
How to become an expert at dealing with people, even the most difficult patrons
A foolproof way to increase sales and improve guest service -- without having to "sell"
[top] This program is available on DVD. For information,
click here.
The Server As an Independent Business Person
Servers are essentially independent business people with a small four or five table restaurant to run (or
whatever the size of their station). The better they run their small business, the more money they can make ... for
themselves and for the restaurant. This unconventional program by The Restaurant Doctor will help the service staff
to better understand the concept of independent business and what they can do to make their small operation more
successful and profitable! In this no-nonsense presentation, they will start to understand for themselves:
The role of personal connection in creating guest loyalty
The key factors that contribute to achieving personal connection
Simple techniques that can cause guests to return more frequently
The difference between service and hospitality and the appropriate place for each
How to educate guests as to why they dine with you
How to be sure your guests will say wonderful things about you to their friends
Foolproof ways to increase sales and improve guest service -- without having to "sell"
[top] This program is available on audio CD. For information,
click here.
What Every Kitchen Pro Should Know About People
Productivity in the kitchen is a human equation, too! This common sense program with The Restaurant Doctor
offers some valuable insights that can help your production pros be more effective in their dealings with the
service staff and with each other. Best of all, offering this sort of training to the kitchen crew will clearly
demonstrate your belief in their importance to the success of the operation. Among other things they will start to
understand:
Why people behave as they do ... and what they can do about it
Innocent mistakes that may be costing the company lost business on every shift
The personal quality that causes others to feel that you really care for them
How to help keep the service staff (and each other) out of "the weeds"
A simple way to reduce the stress in their professional (and personal) lives
How much a disgruntled party really costs the company
How to become an expert at dealing with people, even the "difficult" ones
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