General Service Programs

The principles of customer service that make restaurants successful are equally applicable in other industries. General service programs put a more universal spin on the principles to make them less hospitality-specific and more relevant to a broad business audience. As additional programs are developed, they will be summarized here.

No matter what business you are in, service is a "people skill" and those with the best understanding of people will come out ahead every time. The Restaurant Doctor offers some valuable insights that can help your staff have more fun on the job, be more confident and relaxed when dealing with the public and be more effective at generating repeat patronage for your company! In this no-nonsense presentation they will start to understand:

 Why your customers will feel served . . . and why they won't!
 Innocent mistakes that may be costing you sales everyday
 The personal quality that causes customers to feel well-served and more anxious to return
 How to increase effectiveness and stay out of "the weeds"
 A simple way to reduce the stress in their professional (and personal) lives
 How to become an expert at dealing with people, even your most difficult patrons