General Service Programs
The principles of customer service that make restaurants successful are equally applicable in
other industries. General service programs put a more universal spin on the principles to make them less
hospitality-specific and more relevant to a broad business audience. As additional programs are developed, they
will be summarized here.
Service is a Human Equation
No matter what business you are in, service is a "people skill" and those with the best understanding of people
will come out ahead every time. The Restaurant Doctor offers some valuable insights that can help your staff have
more fun on the job, be more confident and relaxed when dealing with the public and be more effective at generating
repeat patronage for your company! In this no-nonsense presentation they will start to understand:
Why your customers will feel served . . . and why they won't!
Innocent mistakes that may be costing you sales everyday
The personal quality that causes customers to feel well-served and more anxious to
How to increase effectiveness and stay out of "the weeds"
A simple way to reduce the stress in their professional (and personal) lives
How to become an expert at dealing with people, even your most difficult