Full Day Management Programs Some topics require a full day to develop properly. These workshops are hands-on events that offer extensive interaction both with the seminar leader and with other seminar attendees. Using case studies and situations from their own operations, attendees will develop a working knowledge of the seminar material and create specific plans that they can put to work immediately.
PROSPERING IN THE AGE OF SERVICE Mastering the Human Dimension of Hospitality Does it seem like you are working harder and falling farther behind? Does your operation seem to be getting more complicated to manage? Did you ever think that there had to be an easier way to run a business? It is time to acknowledge that if what you are doing was going to work, it would already be working! The simple truth is that as your business expands, your thinking has to expand along with it. You cannot be successful into the new century using the management models of the past. It is becoming obvious that the competitive climate (and your guests' expectations) are changing. Not too long ago, it was enough to just get the job done. But the name of the game is service and true service is a state of mind, not a checklist. In the age of service, how you do the job determines how well you will prosper. The key to success in this new era lies in improving your understanding of people and how they work together to create a climate where the guest feels well-served and the needs of the company are also satisfied. Hospitality is clearly a "people business," yet few operators have had any real training about what makes people tick. In an eye-opening full-day workshop, The Restaurant Doctor will share breakthrough insights into human functioning that can help you materially improve your guest service and profitability by enhancing both the quality and results of your management activities. This is not some new organizational strategy - it is an entirely fresh perspective on the game itself! One CEO who took to heart the common-sense principles presented in this program and turned his entire organization around from the inside out, recently described his "new" company this way: Imagine ... ... a work place where the environment is calm, yet people
are intensely involved in work activities. If you would like this to be an accurate description of your company (and it honestly could be) you should attend this program. This high level of functioning is available to any operation when the leadership gains a wider vision of what is possible. While everyone in the organization will benefit from understanding the simple concepts presented in this program, the climate of an organization always starts at the top. To realize the full impact of this new thinking, all persons in key leadership positions in the company - from the owner and managers through the first line supervisors - should be involved. GUEST-BASED MARKETING How to Build Volume Without Breaking Your Budget Every restaurateur wants to build sales but nobody has an unlimited advertising budget and most operators have had only limited success with more traditional sales-building approaches. Fortunately, there is way to boost volume that is simpler, more effective and much less risky than anything you have ever tried before. Based on extensive, real-world experience gathered from a wide variety of foodservice operations, Bill Marvin, The Restaurant Doctor has evolved GBM, a painless prescription that will help you not only increase your gross sales but gain the enthusiastic backing of both your guests and your staff in the process! This unconventional full-day workshop, based on material from a new book-in-process, will show you a deceptively simple system that is proven to build volume even in a highly-competitive market or a slow economy. Of course, achieving this success will involve a shift of thinking at the management level and will certainly take some work to fully implement. . . but it will work and it will not require a pile of money! Best of all, you will have a safe way to increase both sales volume and guest satisfaction with the full support of your staff! Among other things, this program will help you understand: ... what management can do
to build sales
... what your staff can do
to build sales
... how to keep
score
... how to effectively
implement changes FIND EM, PICK' EM, KEEP EM How to Create and Sustain a Service-Oriented Staff Foodservice is a people business but you can't do good business if you don't have good people! In fact, your skill in staff recruitment, selection and retention can make or break your reputation. It is critical to find a way to stack the odds in your favor. But how can you get organized when there are so many other things on your plate? And if you don't get your act together before things get busy, when do you think you are going to find the time? In a full-day, common sense seminar, Bill Marvin, The Restaurant Doctor , will share some potent ideas from his Surefire Staff Selection System and his book, From Turnover to Teamwork. Among other things, this program will tip you off to the following:
You will leave this program with a new understanding of how to get the right people -- the first time -- and how to keep them once you have found them! You will have forms and guides that you can duplicate and use immediately. You will see how to use your existing crew to handle significant portions of the staff selection process which will improve morale and free up your time for other tasks. Best of all, you will understand how to improve productivity and slow the revolving door while improving both guest service and profitability! | ||
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Copyright © 2011 by William Marvin, all rights reserved