Is Bill Marvin really the most-booked speaker in the hospitality business? Who knows for sure? But when you look at the frequency with which he speaks and the range of audiences he addresses, there is obviously something going on here! The following is a list of programs and presentations conducted during 1998. It will give you an idea of the topics that seem to be in demand and the various audiences who have requested them.
TYPE: GC=general consulting, KN=keynote address, FD=full day workshop (6-8 hours), HD=half day seminar (2-3 hours), SH=show-length program (90 minutes or less)
1/5 - Maitland, FL - Subway - Prospering in the Age of Service - FD
1/6 - Eustis, FL - Florida Restaurant Assn - 50 Money-Making Marketing Ideas - HD
1/6 - Eustis, FL - Florida Restaurant Assn - Why Guests Don't Come Back and What You Can Do About It - HD
1/7-9 - Orlando, FL - Effortless, Inc. - Hospitality Industry Roundtable
1/12 - Boynton Beach, FL - Pete Rose Ballpark Cafe - What Every Service Pro Should Know About People (2) - HD
1/12 - Boynton Beach, FL - Pete Rose Ballpark Cafe - Prospering in the Age of Service - HD
1/14 - Key Largo, FL - Senor Frijoles/Marriott - What Every Service Pro Should Know About People (2) - HD
1/14 - Key Largo, FL - Senor Frijoles/Marriott - Prospering in the Age of Service - HD
1/26 - Seattle, WA - Charlie's Bar & Grill - What Every Service Pro Should Know About People (2) - HD
1/26 - Seattle, WA - Charlie's Bar & Grill - Facilitating What Every Service Pro Should Know... - HD
2/2 - Minneapolis, MN - Hospitality Minnesota UP Show - 50 Money-Making Marketing Ideas - SH
2/2 - Minneapolis, MN - Hospitality Minnesota UP Show - Pump Up Your Productivity! - SH
2/10 - Santa Clara, CA - Fresh Choice/Zoopa - Prospering in the Age of Service - HD
2/16-17 - Nags Head, NC - Dunes/Keeper's Galley - General Consulting - GC
2/19 - Monterey, CA - Fish Hopper/Monterey Joe's - What Every Service Pro Should Know About People (2) - HD
2/19 - Monterey, CA - Fish Hopper/Monterey Joe's - Prospering in the Age of Service - HD
2/20 - Monterey, CA - Fish Hopper/Monterey Joe's - There's GOT to Be an Easier Way to Run a Restaurant! - SH
3/2 - Eau Claire, WI - Wisconsin Restaurant Assn. - Why Guests Don't Come Back and What You Can Do About It - HD
3/2 - Eau Claire, WI - Wisconsin Restaurant Assn. - Retention is Better than Recruitment - HD
3/5 - Oklahoma City, OK - Ben E. Keith Foods - Prospering in the Age of Service - SH
3/5 - Oklahoma City, OK - Ben E. Keith Foods - 50 Money-Making Marketing Ideas - SH
3/14 - Sioux Falls, SD - Minerva Restaurants - What Every Service Pro Should Know About People - HD
3.14 - Sioux Falls, SD - Minerva Restaurants - Prospering in the Age of Service - HD
3/15 - Sioux Falls, SD - South Dakota Restaurant Assn. - Why Guests Don't Come Back and What You Can Do About It - SH
3/15 - Sioux Falls, SD - South Dakota Restaurant Assn. - Finding the Right People - SH
3/25 - Napa, CA - Fresh Choice/Zoopa Restaurants - Prospering in the Age of Service - SH
3/29 - New York, NY - NY State Restaurant Assn - Why Guests Don't Come Back . . . - SH
3/30 - New York, NY - NY State Restaurant Assn - The Server as an Independent Business Person - SH
3/31 - New York, NY - NY State Restaurant Assn - Nine Myths of Management - SH
4/3-6 - Beaver Creek, CO - Effortless, Inc. - Hospitality Industry Roundtable
4/12-19 - West Branch, MI - Forwards Corporation - Restaurant Concept Development - GC
4/25 - Phoenix, AZ - Arizona Business Enterprise Program -Prospering in the Age of Service - SH
4/27 - Nashville, TN - Bound'ry Restaurant - What Every Service Pro Should Know About People - HD
4/27 - Nashville, TN - Bound'ry Restaurant - The Server As an Independent Business Person - SH
4/28 - Nashville, TN - Sunset Grill - What Every Service Pro Should Know About People - HD
5/7 - Ripley, WV - FDA State Training Branch - Communication, Cooperation and Common Sense - HD
5/11 - Pittsburgh, PA - Frick Art & Historical Center - Hospitality is a Human Equation - HD
5/11 - Pittsburgh, PA - Frick Art & Historical Center - What Every Service Pro Should Know About People - HD
5/14-16 - St. Louis, MO - How to Increase Your Cash Flow by 50% and Get Your Life Back ... in 90 Days ... Guaranteed! - 3D
5/18 - Chicago, IL - National Restaurant Assn. Show - There's GOT to be an Easier Way to Run a Restaurant! - SH
5/27-29 - Seattle, WA - How to Increase Your Cash Flow by 50% and Get Your Life Back ... in 90 Days ... Guaranteed! - 3D
6/1-3 - Tampa, FL - How to Increase Your Cash Flow by 50% and Get Your Life Back ... in 90 Days ... Guaranteed! - 3D
6/5-7 - Los Angeles, CA - How to Increase Your Cash Flow by 50% and Get Your Life Back ... in 90 Days ... Guaranteed! - 3D
6/9 - Jacksonville, FL - NE Florida Hospitality Council - Retention is Better than Recruitment - SH
6/11 - Wright-Patterson AFB, OH - Base Restaurant Conference - Becoming the Restaurant of Choice - HD
6/14 - Jackson Hole, WY - Teton Pines Resort - Hospitality is a Human Equation - SH
7/1 - West Palm Beach, FL - Cooker Restaurant Corp - There's GOT to Be an Easier Way to Run a Restaurant! - KN
7/2 - West Palm Beach, FL - Cooker Restaurant Corp - Cashing In On Complaints - SH
7/2 - West Palm Beach, FL - Cooker Restaurant Corp - Retention is Better than Recruitment - SH
7/6 - Grand Rapids, MI - RTM Michigan - There's GOT to Be an Easier Way to Run a Restaurant! - KN
8/27 - Orlando, FL - Florida Restaurant Assn - How to Run With the Big Dogs and Stay in the Race - SH
8/27 - Orlando, FL - Florida Restaurant Assn. - Why Guests Don't Come Back and What You Can Do About It - SH
8/28 - Orlando, FL - Foodservice Marketing War College - Panel: Can You Make Money on the Internet (2) - SH
8/28 - Orlando, FL - Lenny and Vinny's - Why Guests Don't Come Back and What You Can Do About It - HD
8/29 - Orlando, FL - Foodservice Marketing War College - One-to-One Marketing - SH
9/9 - Seven Springs, PA - Damon's International - There's GOT to Be an Easier Way to Run a Restaurant! - KN
9/16 - Sacramento, CA - California Restaurant Assn. - There's GOT to Be an Easier Way to Run a Restaurant! - SH
9/20 - New Orleans, LA - Louisiana Restaurant Assn. - Prospering in the Age of Service - SH
9/20 - New Orleans, LA - Louisiana Restaurant Assn. - Sizzling Service - SH
9/20 - New Orleans, LA - Louisiana Restaurant Assn. - Why Guests Don't Come Back and What You Can Do About It - SH
9/22 - Bend, OR - Oregon Restaurant Assn. - There's GOT to Be an Easier Way to Run a Restaurant! - KN
9/28 - Valley Forge, PA - Pennsylvania Restaurant Show - If You Don't Take Care of Your Guests, Somebody Else Will! - SH
9/29 - Cleveland, OH - Travel Centers of America - There's GOT to Be an Easier Way to Run a Restaurant! - KN
9/29 - Cleveland, OH - Travel Centers of America - Cashing In On Complaints - SH
9/30-10/1 - Oxford, OH - Reading Restaurants - There's GOT to Be an Easier Way to Run a Restaurant (retreat) - 2D
10/2-4 - Columbus, OH - How to Increase Your Cash Flow by 50% and Get Your Life Back . . . in 90 Days! - 3D
10/6 - Seacaucus, NJ - New Jersey Restaurant Assn. - There's GOT to Be an Easier Way to Run a Restaurant! - SH
10/10 - Greenville, SC - Saskatoon Restaurant - One-on-One Marketing: The Server as an Independent Business Person - SH
10/11 - Greenville, SC - Campagne Restaurant - concept development - GC
10/12 - Greenville, SC - Saskatoon Restaurant - There's GOT to Be an Easier Way to Run a Restaurant! - SH
10/13 - Charlotte, NC - Duke Power Company - Retention is Better Than Recruitment - HD
10/13 - Charlotte, NC - Duke Power Company - 50 Money-Making Marketing Ideas - HD
10/14 - Charlotte, NC - Duke Power Company - Cutting Costs Without Cutting Your Throat - HD
10/15 - Breckenridge, CO - Vail Foodservice - There's GOT to Be an Easier Way to Run a Restaurant! - FD
10/18 - Toronto, ON - CRFA Hostex '98 - Why Guests Don't Come Back and What You Can Do About It - SH
10/18 - Toronto, ON - CRFA Hostex '98 - 50 Money-Making Marketing Ideas - SH
10/19 - Fresno, CA - California Restaurant Assn. - Why Guests Don't Come Back and What You Can Do About It - HD
10/28 - Sydney, AUS - Carlton Crest Hotel - There's GOT to Be an Easier Way to Do This! - HD
10/30 - Brisbane, AUS - Australian Society of CPAs - Delivering World Best Service from the Inside Out - KN
10/30 - Brisbane, AUS - Australian Society of CPAs - Cashing In On Complaints - SH
11/11 - Auckland, NZ - Retail Holdings, Ltd. - Service is a Human Equation - HD
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