Is Bill Marvin really the most-booked speaker in the hospitality business? Who knows for sure? But when you look at the frequency with which he speaks and the range of audiences he addresses, there is obviously something going on here! The following is a list of programs and presentations conducted during 1994. It will give you an idea of the topics that seem to be in demand and the various audiences who have requested them.
TYPE: GC=general consulting, KN=keynote address, FD=full day workshop (6-8 hours), HD=half day seminar (2-3 hours), SH=show-length program (90 minutes or less)
1/10 - Wilsonville, OR - OR Restaurant Assn - Building Repeat Business - FD
1/11 - Hood River, OR - Best Western Hotel - Building Repeat Business - FD
1/15 - Nashville, TN - Calhoun's Restaurants - What Every Service Pro Should Know About People (2) - SH
1/15 - Nashville, TN - Calhoun's Restaurants - Implementing What Every Service Should Know... - SH
1/16 - Nashville, TN - Sunset Grill/South St - What Every Service Pro Should Know About People - SH
1/16 - Nashville, TN - Sunset Grill/South St - Implementing What Every Service Should Know... - SH
1/24 - Seattle, WA - Overlake Golf & CC - What Every Service Pro Should Know About People - SH
1/24 - Seattle, WA - Overlake Golf & CC - Implementing What Every Service Should Know... - SH
2/7 - Boston, MA - Miller Resource Group - Selecting the Right People, Part 1 - HD
2/7 - Boston, MA - Miller Resource Group - Pump Up Your Productivity - HD
2/8 - Boston, MA - Miller Resource Group - Why Guests Don't Come Back... - HD
2/8 - Boston, MA - Miller Resource Group - Handling Guest Complaints - HD
2/10 - Dedham, MA - Miller Resource Group - Why Guests Don't Come Back... - HD
2/10 - Dedham, MA - Miller Resource Group - Handling Guest Complaints - HD
2/16 - Boise, ID - Idaho Tourism Assn - Selecting the Right People, Part 1 - HD
2/16 - Boise, ID - Idaho Tourism Assn - Selecting the Right People, Part 2 - HD
2/17 - Boise, ID - Idaho Tourism Assn - Why Guests Don's Come Back... - HD
2/17 - Boise, ID - Idaho Tourism Assn - Handling Guest Complaints - HD
2/18 - Boise, ID - Brick Oven Beanery - What Every Service Pro Should Know About People - SH
2/18 - Boise, ID - Brick Oven Beanery - Implementing What Every Service Should Know... - SH
2/19 - Boise, ID - Red Lion Hotel - Why Guests Don't Come Back... - HD
2/19 - Boise, ID - Red Lion Hotel - Handling Guest Complaints - HD
2/27 - Washington, DC - Restaurant Assn Metro WA - Developing Word-of-Mouth - SH
2/27 - Washington, DC - Restaurant Assn Metro WA - Why Guests Don't Come Back... - SH
3/1 - Colo Spgs, CO - CO Restaurant Assn - What Every Service Pro Should Know About People (2) - SH
3/1 - Colo Spgs, CO - CO Restaurant Assn - Implementing What Every Service Should Know... - SH
3/2 - Denver, CO - IFSEA - What Every Service Pro Should Know About People (2) - SH
3/2 - Denver, CO - IFSEA - Implementing What Every Service Should Know... - SH
3/3 - Colo Spgs, CO - Dairy Queen Conference - Exploring the Unthinkable - FD
3/7 - Novi, MI - MI Restaurant Assn - Developing Word-of-Mouth - HD
3/7 - Novi, MI - MI Restaurant Assn - Guaranteed Guest Service - HD
3/8 - Grand Rapids, MI - MI Restaurant Assn - Developing Word-of-Mouth - HD
3/8 - Grand Rapids, MI - MI Restaurant Assn - Guaranteed Guest Service - HD
3/12 - Nassau Cruise - IFSEA Conference - Selecting the Right People, Part 1 - HD
3/12 - Nassau Cruise - IFSEA Conference - Why Guests Don't Come Back... - HD
3/13 - Nassau Cruise - IFSEA Conference - High Impact Management - HD
3/15 - W Palm Beach, FL - Ark Restaurant/Ramada Hotel - What Every Service Pro Should Know About People (2) - SH
3/15 - W Palm Beach, FL - Ark Restaurant/Ramada Hotel - Implementing What Every Service Should Know... - SH
3/20 - Nashville, TN - TN Restaurant Assn - What Every Service Pro Should Know About People (2) - SH
3/20 - Nashville, TN - TN Restaurant Assn - Implementing What Every Service Should Know... - SH
3/21 - Nashville, TN - TN Restaurant Assn - Handling Guest Complaints - HD
3/21 - Nashville, TN - TN Restaurant Assn - Creating Guest Delight - HD
3/23 - Knoxville, TN - TN Restaurant Assn - Handling Guest Complaints - HD
3/23 - Knoxville, TN - TN Restaurant Assn - Creating Guest Delight - HD
3/24 - Memphis, TN - TN Restaurant Assn - Handling Guest Complaints - HD
3/24 - Memphis, TN - TN Restaurant Assn - Creating Guest Delight - HD
3/27 - Seattle, WA - Pacific NW Restaurant Show - Why Guests Don't Come Back... - SH
3/27 - Seattle, WA - Pacific NW Restaurant Show - Developing Word-of-Mouth - SH
3/29 - Buffalo, NY - NY State Restaurant Assn - Selecting the Right People, Part 1 - HD
3/29 - Buffalo, NY - NY State Restaurant Assn - Developing Word-of-Mouth - HD
3/30 - Rochester, NY - NY State Restaurant Assn - Selecting the Right People, Part 1 - HD
3/30 - Rochester, NY - NY State Restaurant Assn - Developing Word-of-Mouth - HD
3/31 - Albany, NY - NY State Restaurant Assn - Selecting the Right People, Part 1 - HD
3/31 - Albany, NY - NY State Restaurant Assn - Developing Word-of-Mouth - HD
4/5 - St. Louis, MO - MO Restaurant Assn - Selecting the Right People, Part 2 - HD
4/5 - St. Louis, MO - MO Restaurant Assn - Building Repeat Business - HD
4/6 - Springfield, MO - MO Restaurant Assn - Selecting the Right People, Part 2 - HD
4/6 - Springfield, MO - MO Restaurant Assn - Building Repeat Business - HD
4/7 - Kansas City, MO - MO Restaurant Assn - Selecting the Right People, Part 2 - HD
4/7 - Kansas City, MO - MO Restaurant Assn - Building Repeat Business - HD
4/9 - St. Louis, MO - MO Restaurant Assn - What Every Service Pro Should Know About People (2) - SH
4/9 - St. Louis, MO - MO Restaurant Assn - Implementing What Every Service Should Know... - SH
4/20 - New York City, NY - NY State Restaurant Assn - Selecting the Right People, Part 1 - HD
4/20 - New York City, NY - NY State Restaurant Assn - Developing Word-of-Mouth - HD
4/23 - Knoxville, TN Copper Cellar Corporation What Every Service Pro Should Know About People - SH
4/23 - Knoxville, TN - Copper Cellar Corporation - Implementing What Every Service Should Know... - SH
4/24 - Charlotte, NC - NC Restaurant Assn - What Every Service Pro Should Know About People (2) - SH
4/24 - Charlotte, NC - NC Restaurant Assn - Implementing What Every Service Should Know... - SH
4/25 - Wilmington, NC - NC Restaurant Assn - Selecting the Right People, Part 1 - HD
4/25 - Wilmington, NC - NC Restaurant Assn - Why Guests Don't Come Back... - HD
4/26 - Raleigh, NC - NC Restaurant Assn - Selecting the Right People, Part 1 - HD
4/26 - Raleigh, NC - NC Restaurant Assn - Why Guests Don't Come Back... - HD
4/27 - Greensboro, NC - NC Restaurant Assn - Selecting the Right People, Part 1 - HD
4/27 - Greensboro, NC - NC Restaurant Assn - Why Guests Don't Come Back... - HD
4/28 - Charlotte, NC - NC Restaurant Assn - Selecting the Right People, Part 1 - HD
4/28 - Charlotte, NC - NC Restaurant Assn - Why Guests Don't Come Back... - HD
5/3 - Missoula, MT - MT Restaurant Assn - Sizzling Service - FD
5/4 - Bozeman, MT - MT Restaurant Assn - Sizzling Service - FD
5/5 - Great Falls, MT - MT Restaurant Assn - Sizzling Service - FD
5/24 - Detroit, MI - Detroit Club Managers Assn - Management in the Age of Service - SH
5/26 - Nag's Head, NC - Dunes Restaurant - What Every Service Pro Should Know About People - SH
5/28 - Nag's Head, NC - Dunes Restaurant - Implementing What Every Service Should Know... - SH
5/30 - Nag's Head, NC - Dunes Restaurant - Management in the Age of Service - SH
5/31 - Nag's Head, NC - Dunes Restaurant - 50 Tips to Improve Your Tips - SH
6/6 - Sandwich, MA - Miller Resource Group - Selecting the Right People, Part 1 - HD
6/6 - Sandwich, MA - Miller Resource Group - Why Guests Don't Come Back... - HD
6/7 - Worcester, MA - Miller Resource Group - Selecting the Right People, Part 1 - HD
6/7 - Worcester, MA - Miller Resource Group - Why Guests Don't Come Back... - HD
6/8 - Providence, RI - RI Restaurant Assn - Selecting the Right People, Part 1 - HD
6/8 - Providence, RI - RI Restaurant Assn - Why Guests Don't Come Back... - HD
6/9 - Nashua, NH - NH Restaurant Assn - Selecting the Right People, Part 1 - HD
6/9 - Nashua, NH - NH Restaurant Assn - Why Guests Don't Come Back... - HD
6/15 - Oklahoma City, OK - Davis Food Service Show - Why Guests Don't Come Back... - SH
6/15 - Oklahoma City, OK - Davis Food Service Show - Handling Guest Complaints - SH
6/16 - St. Louis, MO - Schnuck's Markets - What Every Service Pro Should Know About People (2) - SH
6/16 - St. Louis, MO - Saint Louis Club - What Every Service Pro Should Know About People - SH
6/22 - Charlotte, NC - Tricor/Sonny's BBQ - Management in the Age of Service - FD
6/26 - Nashville, TN - Sunset Grill - What Every Service Pro Should Know About People - SH
6/27 - Memphis, TN - TN Restaurant Assn - Countering the Competition - FD
6/29 - Nashville, TN - TN Restaurant Assn - Countering the Competition - FD
6/30 - Nashville, TN - Sunset Grill - Management in the Age of Service - HD
7/1 - Louisville, KY - Hospitality Television - Various Topics - FD
7/5 - Seattle, WA - Green Room Cafe - General Consulting - HD
7/6-12 - Orofino, ID - Konkolville Lumber Co. - General Consulting - GC
7/11 - Orofino, ID - Konkolville Lumber Co. - What Every Service Pro Should Know About People - SH
7/24-30 - Roswell, NM - Cattle Baron Restaurants - General Consulting - GC
7/27 - Roswell, NM - Cattle Baron Restaurants - Management in the Age of Service - HD
7/27 - Roswell, NM - Cattle Baron Restaurants - Selecting the Right People - HD
7/28 - Lubbock, TX - Cattle Baron Restaurants - What Every Service Pro Should Know About People - SH
7/29 - Lubbock, TX - Cattle Baron Restaurants - Implementing What Every Service Pro Should Know... - SH
7/29 - Lubbock, TX - Cattle Baron Restaurants - What Every Service Pro Should Know About People - SH
8/20-23 - Hilton Head, SC - CHART Conference - Management in the Age of Service - SH
8/25 - Charlotte, NC - Tricor/Sonny's BBQ - Management in the Age of Service - FD
8/26 - Charlotte, NC - Tricor/Sonny's BBQ - Management in the Age of Service - FD
8/27 - Tampa, FL - Tricor/Sonny's BBQ - Management in the Age of Service - FD
8/28 - Tampa, FL - Tricor/Sonny's BBQ - Management in the Age of Service - FD
8/30 - Novi, MI - MI Restaurant Assn Show - Creating Guest Delight - SH
8/31 - Novi, MI - MI Restaurant Assn Show - Management in the Age of Service - SH
9/2 - Zillah, WA - El Ranchito Tortilla Co. - General Consulting - FD
9/12 - Nashville, TN - Bound'ry Restaurant - Selecting the Right People - HD
9/14 - Jackson, TN - Old Country Store - Management in the Age of Service - FD
9/16 - Louisville, KY - Hospitality Television - Various Topics - FD
9/19 - Lansing, MI - MI Restaurant Assn - Building Sales Without Selling - HD
9/19 - Lansing, MI - MI Restaurant Assn - Selecting the Right People - HD
9/20 - Novi, MI - MI Restaurant Assn - Building Sales Without Selling - HD
9/20 - Novi, MI - MI Restaurant Assn - Selecting the Right People - HD
9/26 - Greensboro, NC - Pieworks Restaurants - Management in the Age of Service - FD
9/27 - Greensboro, NC - Pieworks Restaurants - Management in the Age of Service - HD
9/28 - Nags Head, NC - Dunes Restaurant - General Consulting - FD
10/18 - Lake Tahoe, NV - West Bowling Prop Show - Eat, Drink and Be Merry - SH
10/23 - Minneapolis, MN - MN Lic Beverage Assn - Show Developing Word-of-Mouth - SH
10/23 - Minneapolis, MN - MN Lic Beverage Assn - Show Why Guests Don't Come Back... - SH
10/24 - Nashville, TN - TN Restaurant Show - Building Sales Without Selling - SH
10/25 - Nashville, TN - TN Restaurant Show - What Every Service Pro Should Know About People - SH
10/25 - Nashville, TN - TN Restaurant Show - Finding the Right People - SH
10/26 - Nashville, TN - Sunset Grill - What Every Service Pro Should Know About People - SH
11/3 - Columbus, OH - OH Restaurant Assn - Why Guests Don't Come Back... - HD
11/3 - Columbus, OH - OH Restaurant Assn - Building Sales Without Selling - HD
11/8 - Bellevue, WA - Cucina! Cucina! - Management in the Age of Service - FD
11/9 - Bellevue, WA - Cucina! Cucina! - Management in the Age of Service - FD
11/10 - Bellevue, WA - Cucina! Cucina! - Management in the Age of Service - FD
11/14 - St. Louis, MO - MO Restaurant Assn - Management in the Age of Service - HD
11/14 - St. Louis, MO - MO Restaurant Assn - Building Sales Without Selling - HD
11/15 - Kansas City, MO - MO Restaurant Assn - Management in the Age of Service - HD
11/15 - Kansas City, MO - MO Restaurant Assn - Building Sales Without Selling - HD
12/5 - Miami, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/5 - Miami, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/5 - W. Palm Beach, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/5 - W. Palm Beach, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/6 - Ft. Myers, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/6 - Ft. Myers, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/7 - Jacksonville, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/7 - Jacksonville, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/8 - Tallahassee, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/8 - Tallahassee, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/9 - Pensacola, FL - FL Restaurant Assn - What Every Service Pro Should Know About People - SH
12/9 - Pensacola, FL - FL Restaurant Assn - Implementing What Every Service Pro Should Know . . . - SH
12/12 - Sarasota, FL - Ophelia's Restaurant - What Every Service Pro Should Know About People (2) - SH
12/12 - Sarasota, FL - Ophelia's Restaurant - Management in the Age of Service - HD
12/13 - Port Orange, FL - Aunt Catfish/Marko's - What Every Service Pro Should Know About People - SH
12/13 - Port Orange, FL - Aunt Catfish/Marko's - Implementing What Every Service Pro Should Know . . . - SH
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